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Business Solutions Stores Contact Cart Carolina West Wireless | Association Discount MY ACCOUNT SHOP DISCOVER SUPPORT eSIM Activate your device! What is an eSIM? An eSIM is a digital SIM that eliminates the need for a physical SIM card. With eSIM, you can quickly and easily transfer an existing cellular plan or get a new cellular plan, all digitally. You can even store multiple eSIMs on the same device and use two phone numbers at the same time. And it’s more secure – someone can’t remove the physical SIM card if your iPhone is lost or stolen. In just a few simple steps, you are ready to make calls, send messages, and browse the web. Can I have more than one number? Yes! On devices that have both physical SIM and embedded SIM (eSIM) technology you may be able to have two numbers in one device. You’ll be able to take and receive calls, SMS and more from either line. Which iPhone models support eSIM? iPhone XS, iPhone XS Max, iPhone XR, or later support eSIM. If you purchased an iPhone 14 or iPhone 14 Pro model, your iPhone does not have a physical SIM tray, and will only activate with an eSIM. Please note, the iPhone 14 has no physical SIM tray. How do I activate a Carolina West Wireless eSIM on iPhone? Activating an eSIM on iPhone is easy. Carolina West Wireless supports eSIM Carrier Activation, where Carolina West Wireless assigns you an eSIM to your iPhone digitally at the time of purchase or if you call for an eSIM. Simply follow the set-up instructions on your screen. Carolina West Wireless also support eSIM activation via a QR code. QR codes can be obtained in retail stores as eSIM Carrier Activation is the preferred method to activate iPhones. You can learn more about eSIM on iPhone here: https://support.apple.com/en-us/HT212780. How do I transfer my phone number to my new iPhone 14? Transferring your number to the new iPhone 14 can be accomplished by visiting a retail store or by calling in to the Customer Service line. A representative will remove your old physical SIM and assign you a new eSIM that can be activated on your device through the eSIM Carrier Activation Process. Carolina West Wireless also support eSIM activation via a QR code. QR codes can be obtained in retail stores as eSIM Carrier Activation is the preferred method to activate iPhones. How do I move my phone number from my Android device to an eSIM on my new iPhone 14? If you’re switching to iPhone, transferring your number to the new iPhone 14 can be accomplished by visiting a retail store or by calling in to the Customer Service line. A representative will remove your old physical SIM and assign you a new eSIM that can be activated on your device through the eSIM Carrier Activation Process. Carolina West Wireless also support eSIM activation via a QR code. QR codes can be obtained in retail stores as eSIM Carrier Activation is the preferred method to activate iPhones. How do I activate an iPhone with eSIM if I don’t have access to a Wi-Fi network? If you have an eSIM only iPhone 14 or iPhone 14 Pro model and you don’t have a Wi-Fi network, Apple has a new solution to activate your eSIM. During the Set Up process, you can choose to continue without Wi-Fi. This allows you to setup your new eSIM without Wi-Fi —at no cost to you. Are all Carolina West Wireless customers able to use an eSIM on iPhone? Any customer using an iPhone SE or iPhone 14 and newer can activate an eSIM on the Carolina West Wireless network. How do I get a Carolina West Wireless eSIM if I am not purchasing my iPhone from Carolina West Wireless? A customer wanting to activate service on the Carolina West Wireless must visit a retail store to set up an account with a BYOD device. Carolina West Wireless locations can be found at the following link https://www.carolinawest.com/Wireless-Stores How do I know if my iPhone is unlocked? Go to SettingsGeneral, and tap About. Under Carrier Lock, you should see a message that says No SIM restrictions.” If you don’t see that message, contact your carrier. Will activating an eSIM lock my iPhone to Carolina West Wireless? Your devices lock status is not impacted by the use of an eSIM. For information about Carolina West Wireless lock policy, please visit https://www.carolinawest.com/policies#panel5 , or contact Carolina west Wireless by dialing 1-800-235-5007 or *611 from your mobile device. What should I do if my iPhone is lost or stolen with an active eSIM? If your iPhone with an active eSIM is lost or stolen, please follow these steps: Visit a Carolina West Wireless store or dial 1-800-235-5007 from another device Please let the representative know the device has been lost or stolen The representative will deactivate the eSIM to prevent use of your service and number from the lost or stolen device. What happens to my cellular plan if I erase my eSIM? If you delete your eSIM, your cellular plan has not been cancelled. You can visit a Carolina West Wireless location and your eSIM can be reinstalled or dial 1-800-235-5007 and a representative can assign you a new eSIM. Can I still use my Carolina West Wireless eSIM if I travel internationally ? Carolina West Wireless does not offer international roaming currently. If you are visiting another country, you can install an eSIM from another carrier in that country while you are there and then cancel and delete the eSIM after you return home. If I am traveling to the United States of America from abroad, can I download a local eSIM on Carolina West Wireless network? Carolina West Wireless does not currently offer a short-term plan for international visitors. What is Dual SIM? Dual SIM allows users to use two phone numbers at the same time. For example, you can use one number for business and another number for personal. Or you can add a local data plan when you travel outside of the country or region. You can learn more about Dual SIM with an eSIM here: https://support.apple.com/en-us/ HT209044 What are the benefits of using an eSIM? Activation of an eSIM is faster and simpler than a physical SIM. No physical failures. An eSIM means you won’t have to worry about losing the card or breaking the SIM tray when putting a card in to a device. Gone are the days of remembering where your SIM removal tool is or having to find a paperclip to get your SIM card out. Activating your Device using an eSIM Activation of your service with eSIM could not be easier! To get started you’ll need a couple of things: A data connection (Wi-Fi or Cellular Hotspot) An active Carolina West Wireless account Contact CWW so we can activate your device with an eSIM at https://www.carolinawest.com/Support/Contact-Us To set up an eSIM on your device select your device from the following: Apple iPhone Setting up eSIM with an iPhone is easy with automatic delivery! Android Carolina West Wireless plans to support Android devices for eSIM activation soon Careers Become a Dealer Press Releases Wireless Emergency Alerts Policies and Disclosures Terms and Conditions HAC Information COVID Policies 1 800-235-5007 © 2024 Carolina West Wireless | Association Discount, All Rights...